Pros & Cons
What We Like
- Mid-size e-commerce wanting no transaction fees
- Multi-channel sellers
- B2B e-commerce
- Stores needing built-in SEO
- Companies avoiding Shopify fees
- Businesses needing headless commerce
What Could Be Better
- Revenue will exceed caps quickly
- Need lots of free themes
- Want maximum simplicity
- Prefer Shopify's ecosystem
- Need WordPress integration
- Revenue caps force expensive upgrades
Rating Breakdown
Value for Money
3.5Performance
4.5Support Quality
4.0Security
4.5Features
4.5Ease of Use
3.5Transparency
3.0Overall Rating
Weighted average of all categories
3.9/5
Technical Specifications
Complete feature breakdown across all 158 data points
Storage & Resources
- Storage
- Unlimited SSD
- Storage Type
- SSD
- Bandwidth
- Unmetered
- Websites
- 1
- Databases
- Not specified
Performance
- Uptime Guarantee
- 99.99%
- Uptime SLA Credit
- CDN Included
- CDN Provider
- Akamai CDN
- HTTP/2
- Brotli Compression
Server Locations
- Choose Location
- Locations
- Global CDN
Security
- Free SSL
- Wildcard SSL
- Dedicated IP
- DDoS Protection
- DDoS Level
- Enterprise DDoS protection
- 2FA
Backups & Malware
- Malware Scanning
- Malware Removal
- Firewall
- Backup Frequency
- Automatic
- On-Demand Backup
- Restore Fee
- Free
Developer Tools
- SSH Access
- Git Deployment
- Staging
- Cron Jobs
- Redis
- WP-CLI
Language Support
- Node.js
- Python
- Ruby
WordPress
- WP Optimized
- Auto Install
- Auto Updates
- WP Staging
- WooCommerce
- LiteSpeed Cache
- Object Caching
- Multisite
Support
- Live Chat
- Chat Hours
- 24/7
- Phone Support
- Phone Hours
- 24/7
- Ticket Support
- Priority Support
- KB Quality
- 4/5
- Channels
- Live Chat, Phone, Email, Knowledge Base, Community Forum
- Languages
- English
- Email Included
- Account Limit
- 0
- Webmail
- Spam Filter
- Forwarding
Pricing Details
- 1st Year Cost
- $348
- 2nd Year Cost
- $468
- Setup Fee
- None
- Monthly Billing
- Min Contract
- 1 months
Free Inclusions
- Free SSL
- Free Domain
- Free Migration
- Free CDN
Migration
- Free Migration
Control Panel
- cPanel
- Panel Name
- BigCommerce Control Panel
- Softaculous
- Site Builder
- Builder Name
- BigCommerce Page Builder
Compliance
- GDPR
- PCI
- HIPAA
- Certifications
- PCI DSS Level 1, SOC 2 Type II, ISO 27001
CMS Platforms
- Drupal
- Joomla
- Magento
- Laravel
- Django
- Next.js
- Rails
- Static Sites
Content Policies
- Adult Content
- Gambling
- Crypto Sites
- Bandwidth Overage
- Unlimited bandwidth included
- Storage Overage
- Unlimited storage included
Business Features
- API Access
- Reseller Hosting
- White Label
- Green Hosting
Best For (Score)
- Beginners
- 3/5
- Bloggers
- 1/5
- Developers
- 4/5
- eCommerce
- 5/5
- Agencies
- 3/5
- Enterprise
- 4/5
Company Info
- Founded
- 2009
- Headquarters
- United States
- Parent Company
- Independent
- Trustpilot
- 2.5/5 (448 reviews)
Our Ratings
- Overall
- 3.9/5
- Value
- 3.5/5
- Performance
- 4.5/5
- Support
- 4/5
- Security
- 4.5/5
- Features
- 4.5/5
- Ease of Use
- 3.5/5
- Transparency
- 3/5
Managed WordPress
- Available
Regional Info
- Best Countries
- United States, United Kingdom, Australia, Canada
- Currencies
- USD, GBP, AUD, CAD
- Support Languages
- English
- Data Sovereignty
- GDPR, PCI-DSS
External Ratings
- Trustpilot
- 2.5/5
- Reviews Count
- 448
- G2 Rating
- 4.2/5
- BBB Rating
- A+
Advanced Technical
- Elasticsearch
- Image Optimization
- PHP Switching
Access & Limits
- Staging Tier
- Pro and higher
- Instant Activation
Additional Pricing
- Exclusions
- NO REFUNDS - 15-day free trial instead of money-back guarantee
- Payment Methods
- Credit Card, PayPal
- Auto Renewal
- SSL Provider
- BigCommerce SSL
Support Details
- Phone Countries
- Global
- Priority Cost
- $Priority support with Enterprise plan
- Community Forum
- Outsourced
Affiliate Program
- Affiliate Available
- Commission Type
- Per sale
- Commission Amount
- 200% of first monthly payment
Additional Policies
- File Hosting
- Proxy/VPN
- Suspension Policy
- Violation of ToS
- Downloadable Backups
Additional Platforms
- PrestaShop
- Ghost
- Shopify Migration
- Wix Migration
- Squarespace Migration
- Webflow Export
Editorial Notes
- Best For
- Mid-size e-commerce wanting no transaction fees; Multi-channel sellers; B2B e-commerce; Stores needing built-in SEO; Companies avoiding Shopify fees; Businesses needing headless commerce
- Avoid If
- Revenue will exceed caps quickly; Need lots of free themes; Want maximum simplicity; Prefer Shopify's ecosystem; Need WordPress integration
- Known Issues
- Revenue caps force expensive upgrades; Limited customization without developer; Few free themes; Feedonomics migration issues (CAPI); Learning curve for beginners; Design flexibility limited; Not as beginner-friendly as Shopify
- USP
- No transaction fees with built-in features, multi-channel selling, and B2B capabilities
- Ideal Customer
- Mid-size e-commerce business wanting to avoid transaction fees with built-in features and multi-channel selling
Competition
- Competitors
- Shopify, WooCommerce, Adobe Commerce
- Best Alternative To
- Shopify
We strive for accuracy, but pricing and features change frequently. Some data may be outdated. Report an error and we'll update it promptly.
Frequently Asked Questions
Common questions about BigCommerce
BigCommerce is excellent for e-commerce with G2 4.2 and 2025 Best Commerce Software award. No transaction fees unlike Shopify. Trustpilot 2.5 mixed.
BigCommerce is an independent, publicly traded company (NASDAQ: BIGC) founded in 2009. Headquartered in Austin, Texas.
Standard $39/month ($29 annual), Plus $105/month ($79 annual), Pro $399/month ($299 annual). Enterprise custom pricing.
Moderate. More built-in features but steeper learning curve than Shopify. 15-day free trial.
No, professional email requires third-party services.
No native WordPress, but BigCommerce offers WordPress plugin for headless e-commerce integration.
BigCommerce guarantees 99.99% uptime with SLA credits.
Yes, cancel anytime. 15-day free trial to test.
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