Pros & Cons
What We Like
- E-commerce stores needing all-in-one solution
- Dropshipping businesses
- Multi-channel sellers
- Businesses wanting Shop Pay
- Stores needing POS integration
- Scalable e-commerce
What Could Be Better
- Need WordPress
- Want to avoid transaction fees
- Budget-conscious (fees add up)
- Need granular control
- Concerned about support quality
- Need advanced customization
Rating Breakdown
Value for Money
3.0Performance
4.5Support Quality
2.5Security
4.5Features
5.0Ease of Use
4.5Transparency
2.5Overall Rating
Weighted average of all categories
3.7/5
Technical Specifications
Complete feature breakdown across all 159 data points
Storage & Resources
- Storage
- Unlimited SSD
- Storage Type
- SSD
- Bandwidth
- Unmetered
- Websites
- 1
- Databases
- Not specified
Performance
- Uptime Guarantee
- 99.99%
- Uptime SLA Credit
- CDN Included
- CDN Provider
- Cloudflare CDN
- HTTP/2
- Brotli Compression
Server Locations
- Choose Location
- Locations
- Global CDN (Cloudflare)
Security
- Free SSL
- Wildcard SSL
- Dedicated IP
- DDoS Protection
- DDoS Level
- Enterprise DDoS via Cloudflare
- 2FA
Backups & Malware
- Malware Scanning
- Malware Removal
- Firewall
- Backup Frequency
- Automatic
- On-Demand Backup
- Restore Fee
- Free
Developer Tools
- SSH Access
- Git Deployment
- Staging
- Cron Jobs
- Redis
- WP-CLI
Language Support
- Node.js
- Python
- Ruby
WordPress
- WP Optimized
- Auto Install
- Auto Updates
- WP Staging
- WooCommerce
- LiteSpeed Cache
- Object Caching
- Multisite
Support
- Live Chat
- Chat Hours
- 24/7
- Phone Support
- Phone Hours
- 24/7
- Ticket Support
- Priority Support
- KB Quality
- 5/5
- Channels
- Live Chat, Phone, Email, Knowledge Base, Community Forum
- Languages
- English, French, German, Spanish, Portuguese, Italian, Japanese
- Email Included
- Account Limit
- 0
- Webmail
- Spam Filter
- Forwarding
Pricing Details
- 1st Year Cost
- $348
- 2nd Year Cost
- $468
- Setup Fee
- None
- Monthly Billing
- Min Contract
- 1 months
Free Inclusions
- Free SSL
- Free Domain
- Free Migration
- Free CDN
Migration
- Free Migration
Control Panel
- cPanel
- Panel Name
- Shopify Admin
- Softaculous
- Site Builder
- Builder Name
- Shopify Online Store Builder
Compliance
- GDPR
- PCI
- HIPAA
- Certifications
- PCI DSS Level 1, SOC 2 Type II
CMS Platforms
- Drupal
- Joomla
- Magento
- Laravel
- Django
- Next.js
- Rails
- Static Sites
Content Policies
- Adult Content
- Gambling
- Crypto Sites
- Bandwidth Overage
- Unlimited bandwidth included
- Storage Overage
- Unlimited storage included
Business Features
- API Access
- Reseller Hosting
- White Label
- Green Hosting
Best For (Score)
- Beginners
- 4/5
- Bloggers
- 1/5
- Developers
- 3/5
- eCommerce
- 5/5
- Agencies
- 3/5
- Enterprise
- 4/5
Company Info
- Founded
- 2006
- Headquarters
- Canada
- Parent Company
- Independent
- Trustpilot
- 1.3/5 (4,000 reviews)
Our Ratings
- Overall
- 3.7/5
- Value
- 3/5
- Performance
- 4.5/5
- Support
- 2.5/5
- Security
- 4.5/5
- Features
- 5/5
- Ease of Use
- 4.5/5
- Transparency
- 2.5/5
Managed WordPress
- Available
Regional Info
- Best Countries
- United States, Canada, United Kingdom, Australia, Germany, France, Japan
- Currencies
- USD, CAD, EUR, GBP, AUD, JPY
- Support Languages
- English, French, German, Spanish, Portuguese, Italian, Japanese
- Data Sovereignty
- GDPR, PCI-DSS
External Ratings
- Trustpilot
- 1.3/5
- Reviews Count
- 4,000
- G2 Rating
- 4.4/5
- BBB Rating
- A+
Advanced Technical
- Elasticsearch
- Image Optimization
- PHP Switching
Access & Limits
- Instant Activation
Additional Pricing
- Exclusions
- NO REFUNDS - Shopify subscription charges are non-refundable; 3-day free trial + $1/mo for 3 months promo
- Payment Methods
- Credit Card, PayPal, Shopify Payments
- Auto Renewal
- Domain Privacy
- SSL Provider
- Shopify SSL (256-bit)
Support Details
- Phone Countries
- Global
- Priority Cost
- $Priority support with Shopify Plus
- Community Forum
- Outsourced
Affiliate Program
- Affiliate Available
- Commission Type
- Per sale
- Commission Amount
- Varies by merchant referral
Additional Policies
- File Hosting
- Proxy/VPN
- Suspension Policy
- Violation of ToS; payment issues
- Downloadable Backups
Additional Platforms
- PrestaShop
- Ghost
- Shopify Migration
- Wix Migration
- Squarespace Migration
- Webflow Export
Editorial Notes
- Best For
- E-commerce stores needing all-in-one solution; Dropshipping businesses; Multi-channel sellers; Businesses wanting Shop Pay; Stores needing POS integration; Scalable e-commerce
- Avoid If
- Need WordPress; Want to avoid transaction fees; Budget-conscious (fees add up); Need granular control; Concerned about support quality; Need advanced customization
- Known Issues
- Very poor Trustpilot (1.3) due to support and billing issues; Transaction fees unless using Shopify Payments; Apps add significant cost; Support quality declined (outsourced); Payment holds and disputes; Account security recovery issues; 86% of Trustpilot reviews 1-star
- USP
- Market-leading hosted e-commerce platform powering 4.7M+ stores with Shop Pay and multi-channel selling
- Ideal Customer
- E-commerce business wanting all-in-one hosted solution with Shop Pay, POS, and multi-channel capabilities
Competition
- Competitors
- BigCommerce, WooCommerce, Wix Stores
- Best Alternative To
- WooCommerce
We strive for accuracy, but pricing and features change frequently. Some data may be outdated. Report an error and we'll update it promptly.
Frequently Asked Questions
Common questions about Shopify
Shopify is the market leader in hosted e-commerce with G2 4.4. However, Trustpilot 1.3 reflects significant customer support and billing frustrations.
Shopify is an independent, publicly traded company (NYSE: SHOP) founded in 2006 in Ottawa, Canada by Tobias Lutke.
Basic $39/month ($29 annual), Grow $105/month ($79 annual), Advanced $399/month ($299 annual). Plus from $2,000/month enterprise.
Yes, very beginner-friendly with intuitive admin. 3-day free trial without credit card.
No, professional email requires third-party (Google Workspace etc). Email forwarding available.
No, Shopify is a proprietary platform. Cannot install WordPress. Use WooCommerce for WordPress e-commerce.
Shopify guarantees 99.99% uptime with enterprise-grade infrastructure.
Yes, cancel anytime. No refunds but 3-day free trial to test.
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