VPS Hosting

Liquid Web

100% uptime SLA with 1000% credit and 59-second Heroic Support response guarantee

Founded 1997United StatesCloudOne Digital

Overall Rating

4.3

Trustpilot: 4.2/5 (2,637 reviews)

Starting Price

$3.50/month

30-day money-back guarantee

Free SSL
Free Domain
Free Migration
24/7 Support

Pricing Plans

Compare Liquid Web's hosting plans

WordPress Hosting

$13.30/mo

Renews at $19.00/mo

  • 40 GB SSD Storage
  • 5000 GB Bandwidth
  • Free SSL Certificate
  • 1-Click WordPress Install
  • Staging Environment
  • Live Chat Support

VPS Hosting

$3.50/mo
  • 40 GB SSD Storage
  • 5000 GB Bandwidth
  • Free SSL Certificate
  • Full SSH Access
  • Node.js Support
  • Live Chat Support

Cloud Hosting

$33.00/mo
  • 40 GB SSD Storage
  • 5000 GB Bandwidth
  • Free SSL Certificate
  • Full SSH Access
  • Node.js Support
  • Live Chat Support

Dedicated Server

$149.25/mo
  • 40 GB SSD Storage
  • 5000 GB Bandwidth
  • Free SSL Certificate
  • Full SSH Access
  • Node.js Support
  • Live Chat Support

All plans include a 30-day money-back guarantee

Pros & Cons

What We Like

  • Businesses and agencies needing managed hosting with premium support
  • Mission-critical websites requiring 100% uptime SLA
  • WooCommerce stores needing optimized ecommerce hosting
  • Users willing to pay premium for Heroic Support
  • HIPAA-compliant healthcare applications
  • Enterprise clients needing dedicated infrastructure

What Could Be Better

  • Budget-conscious users
  • Need shared hosting
  • Beginners who don't need managed services
  • Simple personal blogs
  • Price-sensitive projects
  • Need many international locations

Rating Breakdown

Value for Money
3.0
Performance
5.0
Support Quality
5.0
Security
5.0
Features
4.5
Ease of Use
4.0
Transparency
3.5

Overall Rating

Weighted average of all categories

4.3/5

Technical Specifications

Complete feature breakdown across all 170 data points

Storage & Resources

Storage
40 GB SSD
Storage Type
SSD
Bandwidth
5000 GB
Websites
Unlimited
Databases
Unlimited
PHP Versions
7.4, 8.0, 8.1, 8.2, 8.3

Performance

Uptime Guarantee
100%
Uptime SLA Credit
CDN Included
CDN Provider
Cloudflare Enterprise CDN (on managed WordPress/WooCommerce)
HTTP/2
Brotli Compression

Server Locations

Location Count
10 locations
Choose Location
Locations
Lansing, MI (US-Central), Phoenix, AZ (US-West), Amsterdam (Netherlands)

Security

Free SSL
Wildcard SSL
Dedicated IP
DDoS Protection
DDoS Level
Multi-level DDoS protection included
2FA

Backups & Malware

Malware Scanning
Malware Removal
Firewall
Backup Frequency
Daily (30-day retention)
Backup Retention
30 days
On-Demand Backup
Restore Fee
Free

Developer Tools

SSH Access
Git Deployment
Staging
Cron Jobs
Redis
WP-CLI

Language Support

Node.js
Python
Ruby

WordPress

WP Optimized
Auto Install
Auto Updates
WP Staging
WooCommerce
LiteSpeed Cache
Object Caching
Multisite

Support

Live Chat
Chat Hours
24/7/365
Phone Support
Phone Hours
24/7/365 (59-second response guarantee)
Ticket Support
Priority Support
Avg Wait
1 min
KB Quality
5/5
Channels
Phone, Live Chat, Ticket, Knowledge Base
Languages
English

Email

Email Included
Account Limit
Unlimited
Webmail
Spam Filter
Forwarding

Pricing Details

Monthly Price
$3.5/mo
Renewal Price
$3.5/mo
1st Year Cost
$396
2nd Year Cost
$396
Setup Fee
None
Money Back
30 days
Monthly Billing
Min Contract
1 months

Free Inclusions

Free SSL
Free Domain
Free Migration
Free CDN

Migration

Free Migration
Sites Limit
Unlimited sites
Turnaround
1 days
Quality
5/5

Control Panel

cPanel
Panel Name
cPanel/InterWorx/Plesk (choice)
Softaculous
Site Builder

Compliance

GDPR
PCI
HIPAA
Certifications
SOC 2 Type II, HIPAA, PCI-DSS

CMS Platforms

Drupal
Joomla
Magento
Laravel
Django
Next.js
Rails
Static Sites

Content Policies

Adult Content
Gambling
legal_only
Crypto Sites
Bandwidth Overage
5TB included on entry VPS; overage billed or upgrade required
Storage Overage
Upgrade to higher tier or add storage

Business Features

API Access
Reseller Hosting
White Label

Best For (Score)

Beginners
2/5
Bloggers
2/5
Developers
4/5
eCommerce
5/5
Agencies
5/5
Enterprise
5/5

Company Info

Founded
1997
Headquarters
United States
Parent Company
CloudOne Digital
Trustpilot
4.2/5 (2,637 reviews)

Our Ratings

Overall
4.3/5
Value
3/5
Performance
5/5
Support
5/5
Security
5/5
Features
4.5/5
Ease of Use
4/5
Transparency
3.5/5

Managed WordPress

Available

Regional Info

Best Countries
United States, United Kingdom, Netherlands, Australia
Currencies
USD
Support Languages
English
Data Sovereignty
GDPR, HIPAA, PCI-DSS, SOC 2

External Ratings

Trustpilot
4.2/5
Reviews Count
2,637
G2 Rating
4.3/5
BBB Rating
A+

Advanced Technical

DB Type
MySQL/MariaDB
Elasticsearch
Image Optimization
PHP Switching

Access & Limits

Subdomains
Unlimited
FTP Accounts
Unlimited
SSH Tier
All plans (root access available)
Staging Tier
Managed WordPress/WooCommerce plans
Instant Activation

Additional Pricing

Exclusions
30-day guarantee for managed VPS and managed cloud server hosting only; Domain fees non-refundable; Custom configurations may have exclusions
Payment Methods
Credit Card, Debit Card, PayPal, Bank Transfer, Check
Auto Renewal
SSL Provider
Let's Encrypt (auto-renewed)

Support Details

Phone Countries
United States
Priority Cost
$Included with Fully Managed plans
Community Forum
Outsourced
Object Cache Type
Redis

Affiliate Program

Affiliate Available
Commission Type
Percentage of MRR
Commission Amount
300% per Liquid Web sale; 400% per Nexcess sale; up to $7,000 per sale; 90-day cookie; via Impact

Additional Policies

File Hosting
Suspension Policy
Violation of ToS; non-payment; abuse reports
Downloadable Backups

Additional Platforms

PrestaShop
Ghost
Shopify Migration
Wix Migration
Squarespace Migration
Webflow Export

Editorial Notes

Best For
Businesses and agencies needing managed hosting with premium support; Mission-critical websites requiring 100% uptime SLA; WooCommerce stores needing optimized ecommerce hosting; Users willing to pay premium for Heroic Support; HIPAA-compliant healthcare applications; Enterprise clients needing dedicated infrastructure
Avoid If
Budget-conscious users; Need shared hosting; Beginners who don't need managed services; Simple personal blogs; Price-sensitive projects; Need many international locations
Known Issues
Premium pricing (significantly higher than budget hosts); No shared hosting option; Windows VPS much more expensive than Linux; Some users report billing confusion especially with Nexcess; Support quality reportedly declined after CloudOne acquisition per some reviews; Complex pricing structure with many tiers; Limited international data centers compared to hyperscalers
USP
100% uptime SLA with 1000% credit and 59-second Heroic Support response guarantee
Ideal Customer
Business or agency needing premium managed hosting with industry-leading support SLA

Competition

Competitors
WP Engine, Kinsta, Cloudways
Best Alternative To
WP Engine

We strive for accuracy, but pricing and features change frequently. Some data may be outdated. Report an error and we'll update it promptly.

Frequently Asked Questions

Common questions about Liquid Web

Liquid Web is excellent for businesses needing premium managed hosting with industry-leading support. They offer 100% uptime SLA with 1000% credit and 59-second support response guarantee, but pricing is significantly higher than budget alternatives.
Liquid Web is owned by CloudOne Digital, formed when One Equity Partners acquired Liquid Web in April 2023. The Liquid Web family includes Nexcess, StellarWP, and Modern Tribe.
Liquid Web managed VPS starts at $33/month. Self-managed VPS starts at $3.50/month. Dedicated servers start at $149.25/month. Managed WordPress (via Nexcess) starts around $13.30/month promo.
Liquid Web is more suited for businesses and experienced users. While their Heroic Support is excellent, the premium pricing and advanced features are overkill for simple beginner sites.
Yes, email hosting is included with cPanel-based plans. Webmail access, spam filtering, and email forwarding are available.
Yes, Liquid Web (via Nexcess) offers highly optimized managed WordPress and WooCommerce hosting with staging, auto-updates, CDN, and image optimization included.
Liquid Web guarantees 100% network uptime backed by a 1000% SLA - meaning 10x credit for any downtime. They maintained 99.9992% actual uptime in 2021.
Yes, with a 30-day money-back guarantee for managed VPS and cloud hosting. Monthly billing is available with no long-term contracts required.

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