Pros & Cons
What We Like
- Large enterprises needing multi-cloud management
- Organizations requiring managed services across AWS/Azure/GCP
- Companies needing 24/7 expert support
- Compliance-heavy industries
What Could Be Better
- Small business or startup
- Need affordable hosting
- Want simple self-service
- Budget-conscious
- Need quick support responses
- Very poor Trustpilot rating (1.2) despite 'Fanatical Support' brand
Rating Breakdown
Value for Money
2.0Performance
4.0Support Quality
2.5Security
4.5Features
4.0Ease of Use
3.0Transparency
2.0Overall Rating
Weighted average of all categories
3.0/5
Technical Specifications
Complete feature breakdown across all 150 data points
Storage & Resources
- Storage
- Not specified
- Storage Type
- SSD/HDD (varies by plan)
- Bandwidth
- Not specified
- Websites
- Not specified
- Databases
- Not specified
Performance
- Uptime Guarantee
- 100%
- Uptime SLA Credit
- CDN Included
- CDN Provider
- Akamai/CloudFlare (partner integrations)
- HTTP/2
- Brotli Compression
Server Locations
- Location Count
- 6 locations
- Choose Location
- Locations
- Dallas (US), Chicago (US), Virginia (US)
Security
- Free SSL
- Wildcard SSL
- Dedicated IP
- DDoS Protection
- DDoS Level
- Enterprise DDoS mitigation included
- 2FA
Backups & Malware
- Malware Scanning
- Malware Removal
- Firewall
- Backup Frequency
- Daily
- Backup Retention
- 7 days
- On-Demand Backup
- Restore Fee
- Free
Developer Tools
- SSH Access
- Git Deployment
- Cron Jobs
- Redis
- WP-CLI
Language Support
- Node.js
- Python
- Ruby
WordPress
- WP Optimized
- Auto Install
- Auto Updates
- WP Staging
- WooCommerce
- LiteSpeed Cache
- Object Caching
- Multisite
Support
- Live Chat
- Chat Hours
- 24/7
- Phone Support
- Phone Hours
- 24/7/365
- Ticket Support
- Priority Support
- KB Quality
- 4/5
- Channels
- Phone, Ticket, Chat, Knowledge Base
- Languages
- English
- Email Included
- Account Limit
- Not specified
- Mailbox Size
- 25 GB
- Webmail
- Spam Filter
- Forwarding
Pricing Details
- 1st Year Cost
- $2388
- 2nd Year Cost
- $2388
- Setup Fee
- None
- Monthly Billing
- Min Contract
- 1 months
Free Inclusions
- Free SSL
- Free Domain
- Free Migration
- Free CDN
Migration
- Free Migration
- Quality
- Expert white-glove migration/5
Control Panel
- cPanel
- Panel Name
- MyRackspace Portal
- Softaculous
- Site Builder
Compliance
- GDPR
- PCI
- HIPAA
- Certifications
- SOC 1, SOC 2 Type II, SOC 3, ISO 27001, ISO 9001, ISO 14001, PCI DSS Level 1, HIPAA, HITRUST CSF, FedRAMP, FISMA, NIST 800-53, NIST 800-171, ITAR, FIPS 140-2
CMS Platforms
- Drupal
- Joomla
- Magento
- Laravel
- Django
- Next.js
- Rails
- Static Sites
Content Policies
- Adult Content
- Gambling
- Crypto Sites
- Bandwidth Overage
- Varies by contract; typically metered
- Storage Overage
- Varies by contract
Business Features
- API Access
- Reseller Hosting
- White Label
- Green Hosting
Best For (Score)
- Beginners
- 1/5
- Bloggers
- 1/5
- Developers
- 3/5
- eCommerce
- 3/5
- Agencies
- 3/5
- Enterprise
- 4/5
Company Info
- Founded
- 1998
- Headquarters
- United States
- Parent Company
- Independent
- Trustpilot
- 1.2/5 (286 reviews)
Our Ratings
- Overall
- 3/5
- Value
- 2/5
- Performance
- 4/5
- Support
- 2.5/5
- Security
- 4.5/5
- Features
- 4/5
- Ease of Use
- 3/5
- Transparency
- 2/5
Managed WordPress
- Available
Regional Info
- Best Countries
- United States, United Kingdom, Australia
- Currencies
- USD, GBP, AUD
- Support Languages
- English
- Data Sovereignty
- GDPR, PCI-DSS, HIPAA, SOC 2
External Ratings
- Trustpilot
- 1.2/5
- Reviews Count
- 286
- G2 Rating
- 4.2/5
- BBB Rating
- A+
Advanced Technical
- DB Type
- MySQL, PostgreSQL, MSSQL, Oracle
- Elasticsearch
Access & Limits
- SSH Tier
- All managed plans
- Instant Activation
Additional Pricing
- Exclusions
- Enterprise contracts; no traditional refund policy
- Payment Methods
- Credit Card, Invoice, Wire Transfer, Enterprise Agreement
- Auto Renewal
- SSL Provider
- Let's Encrypt / Custom certificates
Support Details
- Phone Countries
- United States, United Kingdom, Australia
- Priority Cost
- $Included in managed plans; varies by SLA tier
- Community Forum
- Outsourced
Affiliate Program
- Affiliate Available
Additional Policies
- File Hosting
- Proxy/VPN
- Suspension Policy
- Violation of ToS; non-payment
- Downloadable Backups
Additional Platforms
- PrestaShop
- Ghost
- Shopify Migration
- Wix Migration
- Squarespace Migration
- Webflow Export
Editorial Notes
- Best For
- Large enterprises needing multi-cloud management; Organizations requiring managed services across AWS/Azure/GCP; Companies needing 24/7 expert support; Compliance-heavy industries
- Avoid If
- Small business or startup; Need affordable hosting; Want simple self-service; Budget-conscious; Need quick support responses
- Known Issues
- Very poor Trustpilot rating (1.2) despite 'Fanatical Support' brand; Support quality reportedly declined after outsourcing; Expensive for what you get; Complex contracts; Slow response times reported; Not suitable for small businesses; Apollo acquisition led to cost-cutting
- USP
- Multi-cloud managed services provider with 'Fanatical Support' across AWS, Azure, and GCP
- Ideal Customer
- Enterprise needing managed multi-cloud services with 24/7 support and compliance requirements
Competition
- Competitors
- Cloudways, AWS Managed Services, Azure Managed
- Best Alternative To
- Self-managed multi-cloud
We strive for accuracy, but pricing and features change frequently. Some data may be outdated. Report an error and we'll update it promptly.
Frequently Asked Questions
Common questions about Rackspace Technology
Rackspace was a pioneer in managed hosting but has struggled recently. G2 4.2 reflects some enterprise satisfaction, but Trustpilot 1.2 shows significant customer frustration with support quality decline.
Rackspace Technology is owned by Apollo Global Management since 2016 ($4.3B acquisition). Re-IPO in 2020. Headquartered in San Antonio, TX.
Enterprise pricing; dedicated servers from $199/month. Managed cloud services are custom quoted. Not budget-friendly.
No. Rackspace targets enterprises and is expensive. Better options exist for small businesses and beginners.
Yes, Rackspace Email is available as a managed service with 25GB mailboxes.
Not optimized for WordPress. Better to use Cloudways or other managed WordPress hosts.
Rackspace offers 100% uptime SLA with service credits for downtime.
Depends on contract terms. Enterprise agreements may have minimum commitments.
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